Support

  • Is Scentmate™ part of Firmenich?

    Scentmate™ is a new Firmenich entity. As an integrated platform within Firmenich, it benefits from over 125 years of perfumery expertise, high-quality ingredients, and state-of-the-art lab and production operations. It includes a team of fragrance experts and perfumers fully dedicated to Scentmate™ customers.

  • I am an existing Scentmate customer, why do I need to create a new account?

    For the moment we are in Beta, meaning that when you order Essential Oils as an existing Scentmate customer, you need to create a new account. If you have any questions contact us at aromatherapy@scentmate.com!

  • Where is Scentmate™ based?

    Scentmate™ is based in Barcelona, one of Europe’s digital & perfumery hubs.

  • How to use Essential Oils? (Safety Disclaimer)

    Essential oils should not be applied undiluted to the skin, and should be used in accordance to recommended safe use levels per product category. Please refer to the documentation provided with your products.

    For any question on regulatory and safety please write to us at aromatherapy@scentmate.com, or send us your question in the contact section and we will be happy to help you.

  • What is the Minimum Order Quantity?

    On the Scentmate™ platform, you can place orders on your own starting from 1 kg and up. Contact us if you have a different need and we would be happy to assist you.

  • How long does it take to get the order delivered?

    Once you order from the shop, we ship them within 7 business days.

  • Is VAT included in the prices?

    We clearly indicate the base price, VAT and total price whenever we show prices on the platform so that you know exactly what you are paying for.

  • What countries can be delivered to?

    We deliver everywhere in Europe, including the UK, Norway, and
    Switzerland. Please note that VAT may vary by country; this is reflected in the prices displayed on the platform.

  • Can I deliver to multiple addresses?

    When you place an order on the shop, you can only select one address at a time.

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